Refund policy

Refund & Cancellation Policy

Last Updated: September 19, 2026

Viking Stage Productions, LLC provides event production services, including mobile staging, professional audio, event lighting, equipment rentals, setup, operation, and related services. Because our services require us to reserve equipment, personnel, and event dates specifically for each client, the following refund and cancellation policies apply.

Deposits and Booking Payments
Deposits and other booking payments used to reserve an event date are non-refundable, unless otherwise specifically stated in the client's Service Agreement or agreed to in writing by Viking Stage Productions.

An event date is not considered confirmed until the required agreement has been signed and the required deposit has been received.

Client Cancellations
If a client cancels an event, any deposit already paid is non-refundable.

For cancellations made within 30 days of the scheduled event, the client may be responsible for up to 100% of the contracted amount, as specified in the applicable Service Agreement.

Any amounts already paid will be applied toward amounts owed under the cancellation terms of the agreement.

Postponements and Rescheduling
We understand that event plans can change. Requests to postpone or reschedule an event will be handled on a case-by-case basis and are subject to availability.

Payments may be transferred to a new event date when approved by Viking Stage Productions. Additional charges or rescheduling fees may apply.

Weather and Safety
Outdoor events are subject to weather and safety conditions. High winds, lightning, flooding, severe weather, unsafe ground conditions, or other circumstances may require Viking Stage Productions to delay, modify, suspend, or cancel setup or operation.

Weather-related cancellations, postponements, and refunds will be handled according to the client's Service Agreement. Decisions involving the safe operation of the stage, audio, lighting, or other equipment will be made by Viking Stage Productions.

Cancellation by Viking Stage Productions
If Viking Stage Productions is unable to provide the contracted services for reasons within our control and we are unable to provide an acceptable alternative or rescheduled date, payments for services we are unable to provide will be refunded as appropriate.

This does not apply to circumstances outside our reasonable control, including severe weather, government restrictions, emergencies, or other force majeure events.

Questions About Payments or Refunds
For questions regarding a cancellation, rescheduling request, payment, or refund, please contact:

Viking Stage Productions, LLC
customerservice@vikingstageproductions.com
843-695-7492